Refund policy
1. Return & Refund Policy
We offer a 30-day return policy from the date your order is delivered.
Eligibility for Returns
To be eligible for a return:
· The item must be unused, unworn, and in original condition
· All original packaging, tags, and accessories must be included
· A valid proof of purchase is required
How to Initiate a Return
To start a return, please contact us at:
Include:
· Your order number
· Reason for return
· Photos (if item is damaged or defective)
⚠️ Returns sent without prior authorization will not be accepted.
Return Shipping Costs
· We cover return shipping if:
o The item is defective or damaged
o You received the wrong item
· Customer is responsible for return shipping if:
o Wrong size or variant selected
o Change of mind or preference
Non-Returnable Items
· Sale or clearance items
· Gift cards
· Customized or personalized products
· Personal care items (for hygiene reasons)
Refunds
· Refunds are processed within 5–10 business days after we receive and inspect the item
· Funds will be returned to the original payment method
· Processing time may vary depending on your bank or payment provider
Exchanges
We recommend placing a new order for faster service while your return is being processed.
2. Shipping Policy
Shipping Rates
· Orders under $29: $4.99 shipping fee
· Orders over $29: Free standard shipping
Estimated Delivery Time
· United States: 3–5 business days
· International: 7–12 business days
Large Items (e.g., Bicycles)
· Standard shipping: 40–60 days
· Expedited shipping: 18–20 days
· Shipping costs vary depending on size and destination
Important Notes
· Delivery times are estimates and may vary due to external factors
· Please ensure your shipping information is accurate before placing your order
· We are not responsible for delays caused by carriers or customs
3. Warranty Policy
We provide a 1-year limited warranty on selected products.
Covered
· Manufacturing defects
· Product quality issues
Not Covered
· Damage caused by misuse, accidents, or improper care
· Normal wear and tear
To file a warranty claim, please contact our support team with proof of purchase and photos.
4. Damaged, Defective, or Incorrect Items
Please inspect your order within 72 hours of delivery.
If you receive:
· A damaged item
· A defective product
· The wrong item
Contact us immediately at cyclelabs@gmail.com with photos, and we will resolve the issue promptly with a replacement or refund.
5. EU 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to:
· Cancel or return your order within 14 days, for any reason
· Receive a full refund (subject to eligibility conditions)
6. Privacy Policy (Summary)
We respect your privacy and are committed to protecting your personal information.
We use your data to:
· Process and fulfill orders
· Provide customer support
· Improve our website and services
We do not sell your personal data.
Your information may be shared with:
· Payment processors
· Shipping providers
7. Terms of Service
By using our website, you agree to:
· Provide accurate and current information
· Use the site only for lawful purposes
· Not engage in fraudulent or abusive behavior
We reserve the right to:
· Refuse or cancel any order
· Update or modify these policies at any time
8. Contact Information
Customer Support Email: cyclelabs@gmail.com
Warehouse Address: 19649 San Jose Ave, Industry, CA, 91748.